Refund policy

Please be informed that Patola by Prakash Bhai is the brand of Rajkot Patola Arts.

We don't offer returns on our products.

If they are found damaged here is our policy on returns:

1. Eligible products (If found Damaged) can only be returned within 3 days after delivery. In case the package is received in damaged condition, please do not accept the parcel and inform us immediately by calling us at +91 70486 36593

2. In the unlikely event that your merchandise arrives damaged, you should email us at Patolabyprakashbhai@gmail.com a photo of the damaged product within 48 hours of receiving your order and we will take the necessary action.

3. Any customized order cannot be exchanged or returned.

4. Our team must receive and approve your request. Once your request is received and approved, we will arrange for a return pick-up.

5. Once your return has been authorized, we will issue a store credit note or we can refund the amount deducting the shipping charges against the purchase.

The refund of your damaged products will be credited in customers a/c by 10 days.

6. We aim to process all returns within one week. If you have any questions about your return, feel free to reach out to us at patolabyprakashbhai@gmail.com

7. All returns are subject to the discretion of Patola by Prakash Bhai.

CANCELLATION POLICY

We do not allow for the cancellation of orders placed. We request you to shop with indulgence and patience so that the item you purchase is something you love.

EXCHANGE POLICY

Your purchase is eligible for exchange only if it meets the following conditions:

An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
If the product you receive has a genuine manufacturing defect.

We do not accept the exchange of a product for reasons like:

Not like the Color
Not eligible for Size Exchange.
Not like the Design/Material
Or simply a change of mind
Items bought on sale/discount cannot be exchanged.
Products that are Customized, as per the instructions of the customer will not be eligible for exchange.

If your purchase meets our exchange criteria stated above, please email us at Patolabyprakashbhai@gmail.com within 48 hours of delivery with the following information:

Order number
Delivery address
Specify the reason for exchange and in case of a defective or incorrect product, please send us an image of the item as soon as the packaging has been opened.

We unfortunately will not be able to entertain emails or images sent over after 48 hours of delivery. Our policy lasts 48 hours of delivery. If 48 hours have gone by since the product has been delivered, we won’t be able to offer you an exchange.

We'd request you ensure that the product is sent back to us in its original condition and packaging with its original documents including tags, order invoice etc.

If there is a genuine defect in the product, we're happy to exchange your product for a replacement, the same product, or a different product of the same value within 7 working days after we receive the product at our warehouse, following an inspection & quality check.

All exchange courier charges to our warehouse are borne by the customer. On delivering your replacement, we will cover shipping charges in case of any manufacturing defects in the product or an incorrect product has been delivered to you.

PATOLA BY PRAKASH BHAI

INTRODUCTION

At Patola by Prakash Bhai, we are a proud seller and manufacturer of Handmade Patola sarees in Gujarat. We have been promoting the rich tradition of Patola Art through our sarees since 1974. Our sarees are the epitome of true craftsmanship and cultural opulence. Made from Pure Mulberry Silk, our brand embodies the essence of royalty and sophistication in the most pristine manner.

THE MEANING AND ORIGIN

The term Patola derives its meaning from Sanskrit word 'pattakulla', meaning silk fabric.It traces its origins to ancient weaving practices in India, especially in places like Gujarat and Karnataka. Patola sarees have been prized for centuries for their beautiful silk and intricate designs. The name "Patola" reflects both the luxurious silk used in these sarees and the detailed weaving techniques involved. Overall, "Patola" represents India's rich textile history, symbolising elegance, skill, and cultural heritage.

WHY CHOOSE PATOLA BY PRAKASH BHAI

Started out with a vision to take Patola art to the global stage, we design sarees that not only look royal but also feel royal.

Authentic Patola Sarees: At Prakash Bhai Patola, we design sarees using pure mulberry silk that goes through the rigorous process involving designing motifs, yarn preparations, setting the warp, tying and dyeing, untyeing and repeating, weaving and finishing, thus unravels the essence of being authentic.
120+ Experience In-house Gujrati Weavers: To offer you the best and sterling Patola Sarees, our craftsmen infuse their months of expertise to design a single saree, a process that demands precision, skill, and time-honored techniques. They bring Patola Art alive with their unwavering dedication.
Family Legacy Since 1974: For three generations, the esteemed lineage of Patola by Prakash Bhai has ardently championed the promotion of Patola Art on the global stage. Each generation has tremendously contributed their excellence to shape the future of Patola Saree all across the globe.
Breathtaking intricate designs: While you are deeply mesmerised with the softness of Patola Sarees, be ready to allure lustrous Patola By Prakash Bhai Sarees with 200+ intricating designs, reflecting opulence and grace each time.
Complimentary Shipping: Experience the luxury of Patola with our craftsmanship and of course complimentary free shipping.